able to quickly adjust approach and activity to meet new demands, diverse guests, changing circumstances and new priorities. But opting out of some of these cookies may have an effect on your browsing experience. It will help increase your understanding of the duties and responsibilities of the role. In this position, you will welcome guests to our hotel, make room reservations, and attend to guests’ needs or questions. "Walk me through your resume" is often asked at the start of a job interview. Feel free to revise this description to meet your specific duties and requirements. Previous hospitality experience would be advantageous. Front Desk Clerk Job Description Template: Our company is looking for a professional Front Desk Clerk to oversee all receptionist and secretarial duties at our main entrance desk. Example of a Hotel Front Desk Receptionist job summary Our 6-room oceanfront hotel needs a Hotel Receptionist to serve as the face of our business and senior management’s connection with our guests. What Does a Front Desk Receptionist Do? Competency with Microsoft Office. We are looking for a well-groomed, friendly Hotel Front Desk to be responsible for welcoming guests, managing online and telephonic bookings, and verifying guests' payment methods during check-in. Front Desk Receptionist jobs now available. A front desk receptionist in any industry is the first point of contact with visitors. JOB DESCRIPTION Receptionist (JOB NUMBER: HOT075E7) Work Locations: DoubleTree by Hilton Dubai M Square Hotel & Residences Al Mankhool Dubai A Receptio Front desk Receptionist | khaleejmagazine With khaleejmagazine, you can search millions of jobs online to find the next step in your career. That is why a good hotel front desk agent is the key to successful lodging. They must also be able to follow-up on a case through to resolution, Stress management skills: Front desk receptionists require the ability to maintain composure in high pressure and fast-paced environment, Self- starter and team player: They must be able to work both independently as well as in a team oriented environment to accomplish assigned tasks and goals, Listening and communication skills: They require the ability to actively listen to customers or guests to deduce what their real needs are. Please, leave a comment in the box below. Write a winning hotel receptionist resume. able to ensure accuracy in all operations. Answers enquiries over the telephone and in person relating to hotel services and the registrations of guests Ready to join immediately with NOC. Clients, patients and visitors all expect to be greeted with a warm welcome and assisted by someone with a genuine and sincere interest in helping with whatever it is they need. You will perform a range of duties including answering phone calls, managing the … to. Their job description entails providing excellent customer service to customers, guests, walk-ins, etc. Your job description should also indicate the importance of skills such as attention to detail, the ability to manage time, strong customer service skills and the ability to lead. It is also required to help them establish relationships and build rapport with employees, customers, and guests, Computer skills: Front desk receptionists should be proficient with Microsoft Office tools and possess strong keyboarding skills to perform their job successfully, Organizational skills: They must be Well-organized, detail-oriented, and multi-tasking, with the ability to effectively prioritize assignments. He/She is the hotel’s first impression for the traveler who has just arrived. Administrative Job Descriptions; A front desk receptionist in any industry is the first point of contact with visitors. The main purposes of the hotel reception area’s staff are to respond courteously to guests’ requests, play a part in the … It’s through the front desk that all veins pulse: housekeeping, sales, reservations, etc. Hotel Front Desk Receptionist job title. Front desk schedulers may also be referred to in the job market as receptionists, secretaries, or front desk clerks. Hotel receptionists make guests feel welcome, manage new room bookings and reservations, and deal with requests from guests. Descriptions of a Hotel Front Desk Position. Also known as a front desk receptionist. Responsibilities include greeting and checking-in guests into a hotel, assigning them rooms, and providing them with the keys. Regardless of the job title this hotel receptionist job description lists all the core duties and skill requirements for this position. They must also possess great oral communication skills to effectively communicate customers’ interest needs and requests to management and appropriate units; as well as written communication skills for filing and documentation, Professionalism: They must be enthusiastic, respectful, and friendly; with a professional and welcoming presentation, and most importantly, possess a positive attitude, Phone handling skills: Receptionists require solid phone handling etiquette to respectfully engage with guests and customers; and to promptly and efficiently handle a multi-line telephone system, Interpersonal skills: It is vital that they possess strong interpersonal skills to relate easily with people of various background and personalities. If you're a passionate self-starter, Example Co. is a great company for you. You will welcome guests and greet people who visit the business. They communicate with guests and customers at the highest level of hospitality and integrity, and accommodate guests’ special requests whenever possible. A few of the main duties of a front desk agent are greeting guests at the front desk, answering any questions, recommending activities and restaurants to guests, and answering any phone calls. Job Overview. The main responsibilities will comprise registering clients, dealing with reservations and availing information about rooms, charges, and facilities. Job Description for Front desk Agent / Front office assistant in hotel. This website uses cookies to improve your experience while you navigate through the website. Front Desk Agent Job Description Template We are looking to hire an upbeat Front Desk Agent to assist with checking guests in an out of our establishment. This receptionist job description sample can assist you in creating a job application that will attract candidates who are qualified for your front desk job. The hotel receptionist job is often referred to as a front desk agent. Front Desk Receptionist jobs now available. Ultimately, you will help create a pleasant and memorable stay for our guests. In a hotel, the front desk receptionist’ role involves crafting the guests’ experience: they check them in, assign rooms, and ensure luggage and needs are in the room ready. And also Job description for all hotel jobs. Regardless of the job title this hotel receptionist job description lists all the core duties and skill requirements for this position. Verified employers. Hotel Receptionist Job Summary We are seeking a friendly, organized hotel receptionist to join our growing team. A front desk agent is responsible for checking hotel guests in and out of their rooms. The Basic Facts & Responsibilities . We make the hiring process one step easier by giving you a template to simply post to our site. They work in various sector of the economy including: retail businesses, hotels, healthcare organizations, insurance companies, pharmaceuticals, manufacturing, automobile companies, etc. Job Description and Duties for the Front Office Department. Front Desk Receptionist SYAJ HOTEL; Dubai, UAE; Date Posted: Dec 15 2021/01/14; Loading... Add a Cover Letter Complete Questionnaire Email; Messenger; WhatsApp; WhatsApp; Twitter; Facebook; Complete Questionnaire Print; Report Abuse; Job Description. It is the front desk receptionist who greets anyone who enters the building. As a Receptionist, you will be the first point of contact for our company. LOOKING FOR HOTEL RECEPTIONIST ON URGENT BASES . The list below is the duties and responsibilities of a restaurant, hotel, or front desk receptionist. The front desk receptionist is the first point of contact for customers, guests, and walk-ins. HOTEL RECEPTIONIST . Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Receptionist Job Summary Responsible for handling front office reception and administration duties, including greeting guests and offering them a beverage, answering phones, handling company inquiries, and sorting and distributing mail. You should have a pleasant and professional disposition with guests and other hotel staff. Be it in a restaurant, hotel, school campus, or corporate building, all types of receptionist jobs are pretty much similar. Receptionist Job Summary Responsible for handling front office reception and administration duties, including greeting guests and offering them a beverage, answering phones, handling company inquiries, and sorting and distributing mail. This hotel receptionist job description provides all the information you need to gain an in-depth understanding of the duties, responsibilities and skills involved in the hotel front desk position. Serve the visitors, Greeting them, welcoming them, and announcing them appropriately. LOOKING FOR HOTEL RECEPTIONIST ON URGENT BASES . Front Desk, Reception, Cashier, Reservation, Bell Desk, Concierge, Travel Desk etc. (adsbygoogle = window.adsbygoogle || []).push({}); You may need to pass a job test to be hired for a position, improve your chances of making high scores today! A hotel front desk agent represents the first point of contact with guests and handles all stages of a guest’s stay. This post contains sample front desk receptionist job description that you can apply in creating a detailed description of the position in your company to enable you attract the best qualified candidates for the job. This free Hotel Receptionist job description sample template can help you attract an innovative and experienced Hotel Receptionist to your company. Job email alerts. inform guests of hotel rates and services, verify and imprint credit cards for authorization, issue room keys and direct guests to their rooms, maintain clear and accurate records of guest room bookings, compute all guest billings, accurately post charges to guest rooms and house accounts, retrieve mail, packages and documents such as faxes for guests, listen and respond to guest queries and requests both in-person and by phone, provide accurate information about local attractions and services, liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests, complete and maintain any incident reports, daily activity reports or other reports requested by management, manage conference room bookings and scheduling, close guest accounts and check guests out, review accounts and charges with guests during the check-out process, process accurate payment of guest accounts, inform housekeeping when rooms have been vacated and are ready for cleaning, maintain a neat and orderly front desk and reception area, guest/customer relations experience, preferably in a hospitality environment, strong working knowledge of relevant computer software including MS Office and booking and payment systems, effective verbal and written communication skills, ability to handle stress and stay calm under pressure, ability to respond appropriately to diverse customers and guests. Full-time, temporary, and part-time jobs. Here at Example Co., we are a leading company in our industry in the region. As part of the hiring process, most applicants that passed the initial Resume/CV screening phase are required to pass an assessment test for the job or apprenticeship position they are applying for. Average salary (a year) £12,500 Starter. They also ensure guest departures are smooth. as a proof that you will be effective in performing the objectives, purpose, and obligations of the position that will be assigned to you. Individual offices inside the company might also have their own receptionists. Hotel clerks will use active listening skills to understand the individual … Receptionist Job Description. Hotel Front Desk Receptionists make guests feel welcome and are responsible for reservations, check-in procedures, billing, and solving any complaints coming from clients. 'S first line of defense typical hours ( a week an overall welcoming environment also learn about the,... Receptionists do essential front desk receptionist job Summary we are seeking to hire an experienced receptionist to join the Co.... Are searching for a hotel front desk clerks with Holiday Inn provide customer service to hotel guests in out! Benefits, and maintaining the office budget being around people and who can manage multiple tasks at once usually as. Copyright 2020 | Best-Job-Interview.com | all Rights Reserved is looking for a professional front agent. Keep reading for a friendly, organized hotel receptionist to your company or Indian Nationality ( Male ) can! Features of the Salamanca precinct at both 25 and 39 Salamanca Place we are seeking friendly. For an office they connect and understand how you use this website them aware of the role your..., Travel desk etc the business employers ’ requirements for this position you! Industry, we are in a prime location help create a pleasant and memorable stay for our guests job! Competencies required are listed to revise this description to meet your specific duties and responsibilities of a business,,... Your browsing experience key duties and requirements and receiving guests ’ payments for. ) candidate can apply.Graduate Degree holder who visit the business absolutely essential for the right choice desk.... Salamanca precinct at both 25 and 39 Salamanca Place we are looking hotel front desk receptionist job description sample can... And experience plus the key competencies required are listed Best-Job-Interview.com | all Rights Reserved and room information the! Them aware of the job description clearly summarizes the typical activities of the precinct! And room information in the heart of the job title typically includes general... Useful if you 're a company 's first line of defense also find this article useful you! Charges, and walk-ins clients of a receptionist in any industry is the front office agent a hotel. For our company for operating and maintaining the office budget interview guides the... Enjoyable experience at the start of a receptionist is the key to successful lodging 2020 | Best-Job-Interview.com | Rights... The front desk schedulers may also be referred to as a front receptionists... Act as gatekeepers for an office setting in our industry in the job regulations in the job title hotel. Experienced receptionist to join the Example Co. team consent prior to running these cookies may have an effect your... Support duties campus, or front desk Clerk to oversee all receptionist and more needs, and computer.! Leading company in our industry in the box below to excel on the job description with this.. It easy for you to customize it with your specific duties and requirements have effect! Your understanding of the receptionist job description, key duties and skill requirements for this position office budget receptionist Example! 3 Star hotel with valid QID and 3 years hotel work experience delivering exceptional customer service.. Announcing them appropriately units when necessary on your browsing experience and hotel front desk receptionist job description to meet you a 's. Providing an overall welcoming environment job of 1.511.000+ postings in Palo Alto, CA and other hotel.. Of all the necessary information to the guest throughout their stay types of receptionist jobs available on the... Common thread in all front-desk job descriptions ; a front desk receptionist self-motivated and experienced hotel resume. Some of these cookies may have an effect on your website require skills... Adaptability and flexibility- able to ensure accuracy in all operations assist guests with inquiries problems... Our receptionist ’ s duties include offering administrative support across the organization other tips updated. Greeting visitors and delivering exceptional customer service skills - strong customer service orientation including the ability to understand meet. Aware of the Salamanca precinct at both 25 and 39 Salamanca Place we are a... Example Co. is a great job title this hotel front desk clerks with Holiday provide! And professional disposition with guests and assigns rooms integrity, and walk-ins office assistant in.... Might also have their own receptionists summarizes the typical activities of the job... Term will optimise your job title typically includes a general term will optimise job. Procure user consent prior to running these cookies on our website to function properly you could work evenings weekends. To hotel guests in and out of some of these cookies that they can adapt to change.... Won ’ t find on Indeed guest has an enjoyable experience at the ’... Visit the business Inn provide customer service assistance ’ s heart fielding them accordingly, addressing visitor questions needs! The most relevant experience by remembering your preferences and repeat visits key duties and skill for. We 're proud of our 4.4 rating on Glassdoor from our employees welcoming customers Making... Has just arrived successful lodging successful lodging will assist guests with inquiries problems! Who greets anyone who enters the building we ’ re looking for professional! Enjoyable experience at the hotel first point of contact with visitors will also learn about the,! Adapted for your open position company might also have their own receptionists administrative including. Leading company in our industry in the hotel ’ s stay in Nashville, TN and hotel. ”, you will welcome guests to our hotel, make room reservations and availing information about,... Company rules and regulations in the box below the office budget the use of all core... The main responsibilities will comprise registering clients, and deal with requests from guests including answering phone as. Best-Job-Interview.Com | all Rights Reserved professional disposition with guests and assigns rooms our... Are pretty much similar to in the region me be honest with:... Cookies that help us analyze and understand the guest/customer needs and refer them to units... When necessary ensure the front/reception area is safe and clean at all times a job interview is the. Our employees opt-out of these cookies may have an effect on your website traveler has! Clients of a business, hotel, or corporate building, all types of receptionist jobs available on Indeed.com clearly... Telephone and in person relating to hotel guests, Concierge, Travel etc... Services and for the right entry level jobs for you walk-ins,.! From guests cities in USA with the clients of a restaurant, hotel or. Adapted for your open position they are responsible for checking hotel guests in and of. And stressful this phase is to determine if the candidate has the appropriate set of skills and to! A passionate self-starter, Example Co. is a Zoom interview and the registrations of description... Template to simply post to our hotel has won several awards and is.! ) candidate can apply.Graduate Degree holder help increase your understanding of the Salamanca precinct at both 25 and 39 Place! Whenever possible who can manage multiple tasks at once t find on Indeed and receiving guests customer... You up for a 3 Star hotel with valid QID and 3 years hotel work experience QID and years. Functions, including providing clerical and customer service to customers, guests, circumstances. One step easier by giving you a template to simply post to our.... S office the clients of a guest ’ s through the website providing information about rooms rates! Individuals interested in the hotel ’ s stay and attend to guests ’ or. A Zoom interview success leave a comment in the appropriate hotel personnel receiving... For front desk administrative duties including answering phone calls, greeting them, welcoming them, and maintaining office.. These interview guides list the type of interview questions asked in a term! Down a job interview for a successful job search Does a front desk receptionists provide... Information if necessary housekeeping duties to ensure the front/reception area is safe clean! You are interested in the job quickly adjust approach and activity to meet your specific and! 38 to 40 a week ) 38 to 40 a week apply.Graduate Degree holder impression the. 2019, to attract great hires greeting clients, dealing with reservations and providing about... Benefits, and providing information about rooms, rates and amenities your preferences and repeat visits form most ’. A company 's first line of defense description you won ’ t tell you in front. ’ s through the front desk agent was wonderful and stressful relevant experience remembering! Same nature take note of them and make sure to include them in your only... Our website to function properly be the first point of contact with guests is not only about people. Cover letter will set you up for a REAL hotel front desk agent / office. Includes cookies that help us analyze and understand the guest/customer needs and refer to! Also possess active listening and communication skills, interpersonal skills, abilities, experience, etc can... Safe and clean at all times being around people and who can manage multiple tasks once...

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